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  • Recycling

    07/6/2020


    A recycling container has been delivered next to where the water tanker is parked for water bottle disposal until 7/12.  Please crush the bottles as best as you can prior to putting into the container.  Thank you.

    Colonial Water Company

  • Reimbursement Explanation

    07/6/2020


    The first round of credits pertaining to the boil order will be placed on the June bills with a meter reading period of 5/14 - 6/16.  The credit will cover the consumption charge and the base fee charge for the first 6 days of the boil order (6/11 - 6/16) as outlined in the reimbursement worksheet below.  The remaining consumption and base fee credit (6/17 - 7/2) will be on the July bill.  Additionally, the first of three $20 inconvenience credits will be placed on the above-mentioned June bills.

    Please clock HERE to view the reimbursement worksheet.

  • System Update

    07/3/2020


    Colonial Water would like to remind all customers that non-essential outdoor water use is restricted to twice per week and not during the hours of 5 am - 9 am.

    Colonial operators will continue to be on site at the Francis Station 24 hours a day through the holiday weekend to provide oversight of the temporary 4-log disinfection process that MASS DEP has directed the Company to utilize.

  • BOIL WATER ORDER LIFTED

    07/2/2020


    MASS DEP has approved the Company’s temporary 4-log disinfection process.  As such, MASS DEP has directed the Company to lift the boil order effective immediately.   4-log disinfection is a treatment process that employs the concentration of chlorine at a certain level and contact time before entering the distribution system.  This treatment disinfects 99.99% of any bacteria before entering distribution.  The distribution system, even without 4-log has not shown a presence of bacteria since June 24th.

    Sample results from 7/1 indicated a presence of coliform and e-coli in Well A and coliform in Well C.  However, given that Colonial Water is able to exceed the requirements of 4-log disinfection, MASS DEP has directed the boil order to be lifted as the finished water is safe for consumption. 

    Since a chlorine residual has been present in the distribution system now for some time you have effectively been disinfecting your internal plumbing each time you use the water.  Further disinfection can be achieved by simply turning on each of the faucets in your home to hot water for a period of 10 minutes.

    Water distribution will be available until 6 pm tonight.  As the boil order is no longer in effect, there will not be any further water distribution at the Town garage after today. 

    Looking forward, Colonial Water will continue to work with MASS DEP on any additional sampling requirements and to install permanent 4-log disinfection as the Francis St Station in the very near future.  In the meantime, you probably will detect a chlorine taste and/or odor from your tap water, which is to be expected as the introduction of chlorine to Dover is new.  It’s important to note that chlorine is presently used by a majority of water systems; the levels being used in Dover fall well within acceptable guidance from MASS DEP for consumption.    Colonial Water appreciates the understanding and cooperation that its customers have shown over the period of time of this unfortunate event. 

  • BOIL WATER ORDER UPDATE 7/1

    07/1/2020


    Sample results from 6/30 show no presence of e-coli or coliform in the wells or the distribution system.  Chlorination continues throughout the day today.  The boil order remains in place.

    Colonial Water submitted calculations late last night to the MASS DEP for their review and comments in order to install a temporary 4-log disinfection process.  Colonial and MASS DEP have a conference call this afternoon to recap the plan and progress.

    Water distribution continues today at the Town garage.

  • BOIL WATER ORDER UPDATE 6/30

    06/30/2020


    Colonial Water had a conference call with MASS DEP on 6/29 & 6/30.  It was agreed on 6/29 that Colonial would super chlorinate Well A due to the persistence of coliform in the well.  This was completed on 6/29 and the well was flushed to a zero residual on 6/30 prior to sampling for the day.  Colonial is working together with MASS DEP to gain approval for a temporary 4-log disinfection treatment solution.  This temporary solution would be preceding a permanent disinfection solution which will likely be necessary.  4-log disinfection achieves 99.99% elimination of any bacteria in the water going out to the distribution system.

    The sample results taken on 6/29, prior to the super chlorination, show a presence of total coliform in Well A and Well C at the Francis St Station.  The distribution system will continue to be chlorinated throughout the day.  In doing so, you may sense a slight chlorine odor which is expected.  The boil order remains in place.

    Colonial Water has a follow up conference call with MASS DEP on 7/1 to review progress.

    Water distribution continues at the Town garage until 6 pm tonight.

  • BOIL WATER ORDER UPDATE 6/29

    06/29/2020


    Results came back from samples taken on 6/28.  The results show a presence of coliform in Well A at the Francis Station.  Chlorination of the well and distribution system continues into today.  The boil order remains in place.

    Colonial Water has a conference call scheduled with the MASS DEP this afternoon to discuss next steps.

    Another round of bottled water has been ordered and will be delivered tomorrow.  Water distribution is available until 6 pm daily at the Town garage.

  • BOIL WATER ORDER UPDATE 6/28

    06/28/2020


    Colonial Water is urging all customers to to restrict their outdoor non-essential irrigation to two days per week and not between the hours of 5 am - 9 am.  

    Sample results from 6/27 were received and show no presence of e-coli or coliform.  Colonial operators continue to disinfect the wells and distribution system throughout the day.  24 hour disinfection continues to remain in place at a higher dosage rate.  Boil order remains in place.

    Water distribution continues at the Town garage until 6 pm tonight.

  • BOIL WATER ORDER UPDATE 6/27

    06/27/2020


    Sample results from 6/26 were received and e-coli was present in Well A at the Francis Street Station.  Boil order remains in place.

    The increased dosage of chlorination, along with 24 disinfection remains in place.  The wells will continue to be disinfected and flushed today.

    Water distribution remains in place at the Town garage.

  • BOIL WATER ORDER UPDATE 6/26

    06/26/2020


    Sample results from 6/25 show no presence of e-coli or coliform in the wells or in the distribution system.  This is the first of 2 consecutive days with clean results needed in order for MASS DEP to consider lifting the boil order.  The boil order remains in place.

    MASS DEP has approved Colonial for 24 hour chlorination and to also increase the dosage amount.  This began the night of 6/25.  Colonial will continue with the chlorination of the wells and distribution system.  Several "bleeders" have been set up on hydrants around Town to constantly pull water through the distribution system.  This is a method to move the disinfection process throughout the entire system.

    Water distribution remains in place at the Town garage.  As a reminder, we have a tanker truck full of potable water and are happy to fill up as many containers that each customer can bring.

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